Privacy Policy
How We Collect, Use, and Protect Guest Information
Capeway Inn & Suites respects the privacy of guests, website visitors, and people who contact us about a stay. We collect only the information reasonably needed to respond to inquiries, provide hotel services, communicate with guests, and operate our website.
Information We May Collect
- Name, phone number, email address, mailing address, and other contact details.
- Messages, forms, calls, emails, or other communications sent to the hotel.
- Basic website information such as browser type, device information, pages visited, referral source, and cookie preferences.
How We Use Information
- To respond to inquiries and guest messages.
- To send important service messages about policy updates or website changes.
- To improve our website, guest communications, and hotel operations.
- To meet legal, tax, accounting, security, fraud prevention, and regulatory obligations.
Storage and Protection
We take reasonable administrative, technical, and physical steps to protect personal information against unauthorized access, loss, misuse, or disclosure. Information is kept only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
Third-Party Services
We may use third-party providers to help operate the website and hotel business, including email, analytics, hosting, security, forms, and customer communication services. These providers may process information only as needed to perform services for us and are expected to protect personal information appropriately.
Cookies and Analytics
Our website may use cookies or similar technologies for required site functions, preference storage, performance measurement, analytics, and website experience improvements. Guests may manage browser cookie settings at any time. Some features may not work properly if required cookies are blocked.
Privacy Rights
Guests may contact us to ask about their personal information, request corrections, or raise privacy questions. Where applicable, we handle personal information in accordance with Canadian privacy requirements and the laws of Newfoundland and Labrador, Canada.